Spector Robert & McCarthy Patrick D. (2000). The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc.
芝加哥风格引文Spector Robert 与 McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. USA: John Wiley & Sons,Inc, 2000.
MLA引文Spector Robert 与 McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc, 2000.
警告：这些引文格式不一定是100％准确.