Newell, F. (2008). Why CRM doesn't work. Kogan Page.
Chicagoスタイル(17版)引用形式Newell, Frederick. Why CRM Doesn't Work. Kogan Page, 2008.
MLA(9版)引用形式Newell, Frederick. Why CRM Doesn't Work. Kogan Page, 2008.
警告: この引用は必ずしも正確ではありません.
APA(7版)引用形式