APA引文

Newell, F. (2008). Why CRM doesn't work. Kogan Page.

芝加哥风格引文

Newell, Frederick. Why CRM Doesn't Work. Kogan Page, 2008.

MLA引文

Newell, Frederick. Why CRM Doesn't Work. Kogan Page, 2008.

警告：这些引文格式不一定是100％准确.