Buttle, F., & Maklan, S. (2022). Customer Relationship management (4th.). Routledge.
芝加哥风格引文Buttle, Francis, 与 Stan Maklan. Customer Relationship Management. 4th. New York: Routledge, 2022.
MLA引文Buttle, Francis, 与 Stan Maklan. Customer Relationship Management. 4th. Routledge, 2022.
警告：这些引文格式不一定是100％准确.