Style de citation APA (7e éd.)

Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).

Style de citation Chicago (17e éd.)

Oakland John S., Oakland Robert J., et Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.

Style de citation MLA (9e éd.)

Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.