Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).
Lua i Stíl Chicago (17ú heag.)Oakland John S., Oakland Robert J., agus Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.
Lua MLA (9ú heag.)Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.