Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).

Oakland John S., Oakland Robert J., and Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.

Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.