Citazione Stile APA (7a Edizione)

Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).

Citazione stile Chigago Style (17a edizione)

Oakland John S., Oakland Robert J., e Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.

Citatione MLA (9a ed.)

Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.