Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).
Citação do estilo Chicago (17ª ed.)Oakland John S., Oakland Robert J., e Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.
Citação MLA (9ª ed.)Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.