Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).
Цитирование в стиле Чикаго (17-е изд.)Oakland John S., Oakland Robert J., и Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.
Цитирование MLA (9-е изд.)Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.