Oakland John S., Oakland Robert J., & Turner Michael A. (2021). Total Quality Management and operational excellence: Text with cases (5th ed.). Routledge (Taylor and Francis).
Chicago-čujuhus (17. p.)Oakland John S., Oakland Robert J., juo Turner Michael A. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. New York: Routledge (Taylor and Francis), 2021.
MLA-čujuhus (9. p.)Oakland John S., et al. Total Quality Management and Operational Excellence: Text with Cases. 5th ed. Routledge (Taylor and Francis), 2021.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.