Cita APA (7th ed.)

Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.

Cita Chicago (17th ed.)

Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.

Cita MLA (9th ed.)

Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.