Cita APA (7a ed.)

Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.

Cita Chicago Style (17a ed.)

Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.

Cita MLA (9a ed.)

Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.