Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.
Lua i Stíl Chicago (17ú heag.)Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.
Lua MLA (9ú heag.)Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.