Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.
Chicagoスタイル(17版)引用形式Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.
MLA(9版)引用形式Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.
警告: この引用は必ずしも正確ではありません.