Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.
Chicago-čujuhus (17. p.)Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.
MLA-čujuhus (9. p.)Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.
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