APA (7. basım) Alıntı

Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.

Chicago Style (17. basım) Atıf

Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.

MLA (9th ed.) Atıf

Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.