Shainesh G. (2006). Customer Relationship Management. Macmillan India Ltd.
芝加哥风格引文Shainesh G. Customer Relationship Management. New Delhi: Macmillan India Ltd, 2006.
MLA引文Shainesh G. Customer Relationship Management. Macmillan India Ltd, 2006.
警告：这些引文格式不一定是100％准确.