Cita APA (7th ed.)

Peelen, E. (2022). Customer Relationship Management. Pearson India Education Services Pvt. ltd.

Cita Chicago (17th ed.)

Peelen, Ed. Customer Relationship Management. Noida: Pearson India Education Services Pvt. ltd, 2022.

Cita MLA (9th ed.)

Peelen, Ed. Customer Relationship Management. Pearson India Education Services Pvt. ltd, 2022.