APA (7e ed.) Bronvermelding

Baran, R. J. &. G. J. (2017). Customer Relationship Management: The Foundation of Contemporary Marketing Strategy. Cengage Learning India Pvt. Ltd.

Chicago (17e ed.) Bronvermelding

Baran, Roger J & Galka,Robert J. Customer Relationship Management: The Foundation of Contemporary Marketing Strategy. New Delhi: Cengage Learning India Pvt. Ltd, 2017.

MLA (9e ed.) Bronvermelding

Baran, Roger J & Galka,Robert J. Customer Relationship Management: The Foundation of Contemporary Marketing Strategy. Cengage Learning India Pvt. Ltd, 2017.