Style de citation APA (7e éd.)

Peppers Don. (2022). Managing Customer Experience and Relationships (4.). John Wiley and Sons.

Style de citation Chicago (17e éd.)

Peppers Don. Managing Customer Experience and Relationships. 4. Ney Jersey: John Wiley and Sons, 2022.

Style de citation MLA (9e éd.)

Peppers Don. Managing Customer Experience and Relationships. 4. John Wiley and Sons, 2022.