Wirtz, J. Services Marketing: People, Technology, Strategy (9th.). World Scientific.
Chicago Style aipamenaWirtz, Jochen. Services Marketing: People, Technology, Strategy. 9th. World Scientific.
MLA aipamenaWirtz, Jochen. Services Marketing: People, Technology, Strategy. 9th. World Scientific.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.