Wirtz, J. Services Marketing: People, Technology, Strategy (9th.). World Scientific.
芝加哥风格引文Wirtz, Jochen. Services Marketing: People, Technology, Strategy. 9th. World Scientific.
MLA引文Wirtz, Jochen. Services Marketing: People, Technology, Strategy. 9th. World Scientific.
警告：这些引文格式不一定是100％准确.