APA način citiranja (7. izdanje)

Zeithaml,Valarie A, & Bitner,Mary Jo Gremler,Dwanye D. Pandit,Ajay. (2019). Services Marketing (7th.). McGraw Hill.

Čikaški stil citiranja (17. izdanje)

Zeithaml,Valarie A, i Bitner,Mary Jo Gremler,Dwanye D. Pandit,Ajay. Services Marketing. 7th. Chennai: McGraw Hill, 2019.

MLA način citiranja (9. izdanje)

Zeithaml,Valarie A, i Bitner,Mary Jo Gremler,Dwanye D. Pandit,Ajay. Services Marketing. 7th. McGraw Hill, 2019.