Sheth,Jagdish N, Parvatiyar, A., & Shainesh G. (2017). Customer Relationship Management: Emerging Concepts, Tools and Applications (1st.). McGrawHill.
Chicago-Zitierstil (17. Ausg.)Sheth,Jagdish N, Atul Parvatiyar, und Shainesh G. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. Chennai: McGrawHill, 2017.
MLA-Zitierstil (9. Ausg.)Sheth,Jagdish N, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. McGrawHill, 2017.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.