Citação norma APA

Sheth,Jagdish N, Parvatiyar, A., & Shainesh G. (2017). Customer Relationship Management: Emerging Concepts, Tools and Applications (1st.). McGrawHill.

Citação norma Chicago

Sheth,Jagdish N, Atul Parvatiyar, and Shainesh G. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. Chennai: McGrawHill, 2017.

Citação norma MLA

Sheth,Jagdish N, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. McGrawHill, 2017.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.