Sheth,Jagdish N, Parvatiyar, A., & Shainesh G. (2017). Customer Relationship Management: Emerging Concepts, Tools and Applications (1st.). McGrawHill.
Цитирование в стиле Чикаго (17-е изд.)Sheth,Jagdish N, Atul Parvatiyar, и Shainesh G. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. Chennai: McGrawHill, 2017.
Цитирование MLA (9-е изд.)Sheth,Jagdish N, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. McGrawHill, 2017.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.