APA-referens (7:e uppl.)

Sheth,Jagdish N, Parvatiyar, A., & Shainesh G. (2017). Customer Relationship Management: Emerging Concepts, Tools and Applications (1st.). McGrawHill.

Chicago-referens (17:e uppl.)

Sheth,Jagdish N, Atul Parvatiyar, och Shainesh G. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. Chennai: McGrawHill, 2017.

MLA-referens (9:e uppl.)

Sheth,Jagdish N, et al. Customer Relationship Management: Emerging Concepts, Tools and Applications. 1st. McGrawHill, 2017.