Cita APA (7th ed.)

Srivastava, M. (2025). Customer Relationship Management (1st.). Vikas Publishing House Private Limited.

Cita Chicago (17th ed.)

Srivastava, Mallika. Customer Relationship Management. 1st. Noida: Vikas Publishing House Private Limited, 2025.

Cita MLA (9th ed.)

Srivastava, Mallika. Customer Relationship Management. 1st. Vikas Publishing House Private Limited, 2025.