Cita APA (7a ed.)

Grenny, J. M. (2005). Crucial Confrontations Patterson, Kerry. Tata McGraw-Hill.

Cita Chicago Style (17a ed.)

Grenny, Joseph; McMillan. Crucial Confrontations Patterson, Kerry. New Delhi: Tata McGraw-Hill, 2005.

Cita MLA (9a ed.)

Grenny, Joseph; McMillan. Crucial Confrontations Patterson, Kerry. Tata McGraw-Hill, 2005.