Grenny, J. M. (2005). Crucial Confrontations Patterson, Kerry. Tata McGraw-Hill.
芝加哥风格引文Grenny, Joseph; McMillan. Crucial Confrontations Patterson, Kerry. New Delhi: Tata McGraw-Hill, 2005.
MLA引文Grenny, Joseph; McMillan. Crucial Confrontations Patterson, Kerry. Tata McGraw-Hill, 2005.
警告：这些引文格式不一定是100％准确.