Zemke, R. (2006). Strategic Customer Service. Hungry Minds.
Cita Chicago Style (17a ed.)Zemke, Ron. Strategic Customer Service. New York: Hungry Minds, 2006.
Cita MLA (9a ed.)Zemke, Ron. Strategic Customer Service. Hungry Minds, 2006.
Precaución: Estas citas no son 100% exactas.