APA引文

Zemke, R. (2006). Strategic Customer Service. Hungry Minds.

芝加哥风格引文

Zemke, Ron. Strategic Customer Service. New York: Hungry Minds, 2006.

MLA引文

Zemke, Ron. Strategic Customer Service. Hungry Minds, 2006.

警告：这些引文格式不一定是100％准确.