Garber, P. R. (2005). 25 Reproducible Activities for Customer Service Excellence. Prentice-Hall of India Pvt. Ltd.
芝加哥风格引文Garber, Peter R. 25 Reproducible Activities for Customer Service Excellence. New Delhi: Prentice-Hall of India Pvt. Ltd, 2005.
MLA引文Garber, Peter R. 25 Reproducible Activities for Customer Service Excellence. Prentice-Hall of India Pvt. Ltd, 2005.
警告：这些引文格式不一定是100％准确.