Cita APA (7a ed.)

Crosby, P. B. (2004). Quality without Tears. Orient BlackSwan.

Cita Chicago Style (17a ed.)

Crosby, Philip B. Quality Without Tears. New Delhi: Orient BlackSwan, 2004.

Cita MLA (9a ed.)

Crosby, Philip B. Quality Without Tears. Orient BlackSwan, 2004.