Cita APA (7a ed.)

Hyken, S. (2009). The Cult of the Customer. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Hyken, Shep. The Cult of the Customer. Chichester: John Wiley & Sons, 2009.

Cita MLA (9a ed.)

Hyken, Shep. The Cult of the Customer. John Wiley & Sons, 2009.