Cita APA (7th ed.)

(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.

Cita Chicago (17th ed.)

Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.

Cita MLA (9th ed.)

Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.

Atenció: Aquestes cites poden no estar 100% correctes.