(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.
Citace podle Chicago (17th ed.)Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.
Citace podle MLA (9th ed.)Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..