Citace podle APA (7th ed.)

(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.

Citace podle Chicago (17th ed.)

Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.

Citace podle MLA (9th ed.)

Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.

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