Παραπομπή σε μορφή APA (7η εκδ.)

(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.

Παραπομπή σε μορφή MLA (9th εκδ.)

Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.