(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.
Chicagoスタイル(17版)引用形式Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.
MLA(9版)引用形式Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.
警告: この引用は必ずしも正確ではありません.