APA-ийн эшлэл(7 дахь хэвлэлт)

(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.