APA-referens (7:e uppl.)

(2009). Customer Relationship Management: Concepts and Technologies. Jaico Publishing House.

Chicago-referens (17:e uppl.)

Customer Relationship Management: Concepts and Technologies. Mumbai: Jaico Publishing House, 2009.

MLA-referens (9:e uppl.)

Customer Relationship Management: Concepts and Technologies. Jaico Publishing House, 2009.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.