Cita APA (7a ed.)

Harvard Business School Press. (2005). Dealing With Difficult People. Harvard Business School Publishing Corporation.

Cita Chicago Style (17a ed.)

Harvard Business School Press. Dealing With Difficult People. USA: Harvard Business School Publishing Corporation, 2005.

Cita MLA (9a ed.)

Harvard Business School Press. Dealing With Difficult People. Harvard Business School Publishing Corporation, 2005.