Style de citation APA (7e éd.)

Anderson, K. (2002). Customer relationship management. Tata McGraw - Hill.

Style de citation Chicago (17e éd.)

Anderson, Kristin. Customer Relationship Management. New Delhi: Tata McGraw - Hill, 2002.

Style de citation MLA (9e éd.)

Anderson, Kristin. Customer Relationship Management. Tata McGraw - Hill, 2002.