APA-referens (7:e uppl.)

Anderson, K. (2002). Customer relationship management. Tata McGraw - Hill.

Chicago-referens (17:e uppl.)

Anderson, Kristin. Customer Relationship Management. New Delhi: Tata McGraw - Hill, 2002.

MLA-referens (9:e uppl.)

Anderson, Kristin. Customer Relationship Management. Tata McGraw - Hill, 2002.