Anderson, K. (2002). Customer relationship management. Tata McGraw - Hill.
芝加哥风格引文Anderson, Kristin. Customer Relationship Management. New Delhi: Tata McGraw - Hill, 2002.
MLA引文Anderson, Kristin. Customer Relationship Management. Tata McGraw - Hill, 2002.
警告：这些引文格式不一定是100％准确.