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  1. 1
    Employees First, Customers Second: Turning Conventional Management Upside Down

    Employees First, Customers Second: Turning Conventional Management Upside Down by Nayar, Vineet

    Published 2010
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  2. 2
    What the Customer wants you to Know: How Everybody Needs to Think Differently About Sales

    What the Customer wants you to Know: How Everybody Needs to Think Differently About Sales by Charan, Ram

    Published 2008
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  3. 3
    Outside Innovation: How Your Customers will Co-design your Company's Future

    Outside Innovation: How Your Customers will Co-design your Company's Future by Seybold, Patricia B.

    Published 2006
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  4. 4
    Outside Innovation: How Your Customers will Co-design your Company's Future

    Outside Innovation: How Your Customers will Co-design your Company's Future by Seybold, Patricia B.

    Published 2006
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  5. 5
    Leading the Starbucks Way: 5 Principles for Connecting with your Customers, your Products and your People

    Leading the Starbucks Way: 5 Principles for Connecting with your Customers, your Products and your People by Michelli, Joseph A.

    Published 2014
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  6. 6
    CRM At the Speed of Light:Social CRM Strategies, Tools and Techniques for Engaging Your Customers

    CRM At the Speed of Light:Social CRM Strategies, Tools and Techniques for Engaging Your Customers by Greenberg, Paul

    Published 2015
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  7. 7
    Lean Solutions: How Companies and Customers can Create Value and Wealth Together

    Lean Solutions: How Companies and Customers can Create Value and Wealth Together by Womack, James P.

    Published 2007
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  8. 8
    Lean Solutions: How Companies and Customers can Create Value and Wealth Together

    Lean Solutions: How Companies and Customers can Create Value and Wealth Together by Womack, James P.

    Published 2007
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  9. 9
    CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers

    CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers by Greenberg, Paul

    Published 2010
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  10. 10
    Dealing with the Customer from Hell

    Dealing with the Customer from Hell by Belding, Shaun

    Published 2005
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  11. 11
    Managing Customer Relationships

    Managing Customer Relationships by Peppers Don

    Published 2011
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  12. 12
    Beyond Advertising

    Beyond Advertising by Wind, Yoram

    Published 2016
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  13. 13
    Uncommon Service

    Uncommon Service by FREI F

    Published 2012
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  14. 14
    Reorganise for Resilence

    Reorganise for Resilence by Gulati Ranjay

    Published 2009
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  15. 15
    Hidden Wealth of Customers

    Hidden Wealth of Customers by Lee Bill

    Published 2012
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  16. 16
    Tilt: Shifting your Strategy

    Tilt: Shifting your Strategy by Dawar Niraj

    Published 2013
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  17. 17
    The Intention Economy

    The Intention Economy by Searls D

    Published 2012
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  18. 18
    Customer Connections:New Strategies for Growth

    Customer Connections:New Strategies for Growth by Wayland Robert E

    Published 1997
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  19. 19
    Increasing Customer Loyalty

    Increasing Customer Loyalty by Harvard Business School

    Published 2011
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  20. 20
    Winning with Customers

    Winning with Customers by Pigues D Keith

    Published 2010
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