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    HR related aspects of CRM-reward/recognition systems (Audio Book)

    HR related aspects of CRM-reward/recognition systems (Audio Book) by Duggal, Sanjeev

    Published 2004
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    Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)

    Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book) by Ellis, Len

    Published 2005
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