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  1. 1

    Harvard Business Review On Customer Relationship Management by Harvard Business School

    Published 1998
    Book
  2. 2

    Performance Driven CRM : how to make your customer relationship management vision a reality by Brown Stanley

    Published 2002
    Book
  3. 3
  4. 4

    Chief Customer Officer : getting past lip service to passionate action by Bliss Jeanne

    Published 2006
    Book
  5. 5

    CRM Project Management Handbook : building realistic expectations and managing risk by Gentle Michael

    Published 2002
    Book
  6. 6

    Seven Myths of Customer Management : how to be customer-driven without being customer-led by Abram John

    Published 2003
    Book
  7. 7

    Customer Experience Management : A Revolutionary Approach to Connecting with your Customers by Schmitt, Bernd

    Published 2003
    Book