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  1. 1
    The Experience Economy: Competing for Customer Time, Attention, and Money

    The Experience Economy: Competing for Customer Time, Attention, and Money por Pine, B. Joseph

    Publicado 2020
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  2. 2
    The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

    The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail por Christensen, Clayton M.

    Publicado 2000
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  3. 3
    Do You Want To Keep Your Customers Forever

    Do You Want To Keep Your Customers Forever por Pine BJ II

    Publicado 2009
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  4. 4
    Do You Want to Keep Your Customers Forever?

    Do You Want to Keep Your Customers Forever? por Pine B Joseph

    Publicado 2009
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